The property operations platform

Every job ticketed. Every tenancy tracked. Every invoice paid.

Moby runs the whole operation for property developers, estate agents, letting agents, and portfolio managers — work orders, maintenance memberships, lettings, rent, compliance, and contractor dispatch — in one system of record, with a branded portal for your office, your customers, your tenants, and your contractors.

WO-2214 NEW REQUEST
Property 214 Alder St, Unit 3
Job Water heater — no hot water
INVOICED
4 Branded portals — office, customer, tenant, contractor
35+ Built-in capabilities, from work orders to rent ledgers
5 Notification channels — in-app, email, push, SMS, WhatsApp
1 System of record. No spreadsheets, no phone tag, no lost paperwork
How it works

Four steps, from request to paid invoice.

The same disciplined workflow whether it's a leaky faucet, a statutory gas inspection, or a full re-let.

01

Log the job

A customer or tenant reports the issue with photos through a guided flow — or an inspection finding, a preventive maintenance plan, or your staff raises it. Either way it lands as a ticket, not a text thread.

02

Dispatch your contractor

Your office assigns a vetted contractor from your own roster — or posts the job to your wider marketplace network. Big-ticket work gets surveyed and quoted first, with customer approval on record.

03

Track to done

The booked slot locks on the team calendar — no double-bookings, ever. The contractor works the job from their own portal: notes, photos, parts, time logged.

04

Invoice automatically

A completed work order becomes an invoice without re-keying a line item. Membership credits and included callouts apply themselves. Paid through your own Stripe account.

Four portals, one record

Everyone gets their own front door. Nobody sees more than they should.

Office, customer, tenant, and contractor each work in a portal built for them — every action landing on the same job, the same property, the same ledger.

The Office Your staff

Command of the whole book of work.

Dashboards, work queues, and a personalized "needs your attention" feed — stale requests, overdue inspections, pending approvals, unpaid invoices.

  • Work queues driven by real state — no manual status babysitting
  • Team calendar with a lane per person, capacity counted by who's actually free
  • Departments & roles — staff see only the sections their department grants
  • Full customer, property, and contractor CRM with audit trail
The Customer Portal Homeowners & landlords

Report it, approve it, watch it get done.

Guided issue reporting with photos, live status on every request, quotes to approve, invoices to pay — and their membership benefits applied in plain sight.

  • Membership plans with credits, included callouts, and annual inspections
  • Home health report — every major asset scored and tracked per property
  • Landlord dashboard: occupancy, rent roll, arrears, deposits, statements
  • Referral codes that earn credit as a percentage of real invoices
The Tenant Portal Renters

Tenants report, sign, and pay — without calling your office.

Their own login, scoped to their tenancy: issues, appointments, documents, and rent.

  • Report issues with photos; rate the work when it's done
  • Sign tenancy agreements electronically, with full audit evidence
  • Pay rent by card — payments post to the ledgers automatically
  • Chat with your staff, scoped to the property or the request
The Contractor Portal Your trades

Jobs in, evidence back, payout recorded.

Contractors get their own login — never a seat in your office system — with everything they need to work the job on site.

  • Assigned jobs, schedules, and time off in one place
  • QR-code job tracking, work logs, photos, and parts from the field
  • Vetting pack on file: trades, insurance, licences — expiry auto-flags re-review
  • Contractor invoices with payouts by Stripe transfer, internal, or manual

Installable on every phone, under your brand. The customer, tenant, and contractor portals install as apps — your logo as the icon, your colours, your domain — straight from the browser. No app store, no release cycle.

PWA · iOS & Android
11 kinds of business

Tell us what you run. It arrives set up for that.

Pick your kind of business when you sign up and the platform switches on the tools that kind of business actually uses — no blank slate, no three-week configuration project. Everything below ships today, and you can turn any of it on or off afterwards.

Ledger A

You run the operation

You hold the properties, the customers or the contracts, and you organise the work.

Maintenance & home services

home_services

Every job, from the request that started it to the invoice that closes it.

A maintenance company, an in-house service desk or a home-services brand: jobs, inspections, scheduling, memberships and the requests customers raise.

Switched on for you

  • Membership Subscriptions
  • Service Requests & Jobs
  • Inspections
  • Scheduling
  • Rate Card
  • Service Ratings
  • Quote-Required Jobs
  • Job Photos Gallery
  • Live Visit Timer
  • Payments

Landlord (self-managing)

landlord

Your properties, your tenancies and your compliance dates in one place.

A portfolio held and managed by its owner. Tenancies, rent, tenant payments and the statutory certificates that have to stay in date — without the agency tooling for managing somebody else's property.

Switched on for you

  • Service Requests & Jobs
  • Inspections
  • Scheduling
  • Rental Properties
  • Document Vault
  • Lease & Tenancy Management
  • E-Signature
  • Rent Engine
  • Tenant Online Payments
  • Compliance Pack
  • Chat
  • Payroll Runs
  • Bills

Property management agency

property_management

Manage other people's property, and show them you did.

A managing agent. Everything the landlord category has, plus the half that only exists because the property belongs to somebody else — remittances, a landlord's own view of their portfolio, and a contractor bench to send the work to.

Switched on for you

  • Service Requests & Jobs
  • Inspections
  • Scheduling
  • Contractor Portal
  • Rental Properties
  • Contractor Marketplace
  • Departments & Roles
  • Document Vault
  • Lease & Tenancy Management
  • E-Signature
  • Rent Engine
  • Tenant Online Payments
  • Landlord Remittances
  • Landlord Dashboard
  • Compliance Pack
  • Rate Card

Estate & lettings agency

estate_agent

List it, let it, and keep managing it.

Sales and lettings. The management set plus listings, portal syndication and the commission a let earns.

Switched on for you

  • Service Requests & Jobs
  • Scheduling
  • Rental Properties
  • Document Vault
  • Lease & Tenancy Management
  • E-Signature
  • Rent Engine
  • Tenant Online Payments
  • Compliance Pack
  • Rate Card
  • Rental Listings
  • Portal Syndication
  • Lease Commissions

Facilities management

facilities_management

Know what you own, where it is, and when it was last looked at.

A site, an estate or a campus maintained by its own team. Asset registers, QR tags, planned maintenance and the audit trail behind all of it.

Switched on for you

  • Service Requests & Jobs
  • QR Asset Tags
  • Inspections
  • Scheduling
  • Departments & Roles
  • Team Calendar
  • Document Vault
  • Audit Trail
  • Rate Card
  • Preventive Maintenance
  • Equipment Records

Inspection & assessment services

inspection_services

Book the visit, run the checklist, issue the certificate.

A business whose product is the report: surveys, condition assessments, statutory inspections. The checklist, the evidence and the certificate that comes out of it.

Switched on for you

  • Service Requests & Jobs
  • QR Asset Tags
  • Inspections
  • Scheduling
  • Document Vault
  • Rate Card
  • Certificate Templates
  • Thorough Reader

Field service

field_service

A day's work, dispatched, tracked and priced as it happens.

Engineers in vans, dispatched to customers. Routing, arrival tracking, van stock and the materials that get used on the job.

Switched on for you

  • Service Requests & Jobs
  • Scheduling
  • Team Calendar
  • Rate Card
  • Service Ratings
  • GPS Job Tracking
  • Departure Reminders
  • Live Visit Timer
  • Materials Quotes
  • Payments
  • Stock Control
Ledger B

You are the trade

You do the work — for your own clients, for the firms on here, or both. Your tooling is yours and travels with you between every organisation you work for.

Independent trade specialist

sole_trader

The back office of a one-van business, without the back office.

One person, or one person and a mate. Your own clients, your own jobs, and what is on the van.

Switched on for you

  • Stock Control
  • Back Office
  • Direct Jobs
  • Bills

Multi-crew trade business

trade_firm

Several crews, one set of books.

A firm with people out in more than one van. Team management, live arrival tracking, bills in and the accounts package they go to.

Switched on for you

  • Custom Branding
  • Stock Control
  • Back Office
  • Direct Jobs
  • Team Management
  • Live Arrival Tracking
  • Accounting Sync
  • Bills

Equipment & appliance specialist

equipment_specialist

Every unit you have ever touched, and what you did to it.

Installation and servicing of equipment that has a serial number: boilers, HVAC, white goods, plant. The unit's record travels with it.

Switched on for you

  • Stock Control
  • Back Office
  • Direct Jobs
  • Equipment Records

Certificate-issuing specialist

certifying_specialist

Your forms, your certificate, issued from the job that earned it.

Gas, electrical, fire, legionella — a trade whose visit ends in a document somebody else is legally required to hold.

Switched on for you

  • Certificate Templates
  • Thorough Reader
  • Back Office
  • Direct Jobs
Add-on

Marketplace access

Take work from the firms already on the platform.

Works orders arrive from the managing agents and landlords already here, and go back as invoices. Sits on top of whatever kind of business you are.

It is not a fifth kind of business. Whichever of the four you are, you can take marketplace work as well — the two questions are separate, and you never have to choose between being a certifying specialist and being on the market.

  • Document Import

None of this is a cage. A category is a starting point, not a licence limit — every capability on the sheet below is available to every kind of business, and your category only decides what is on the day you walk in.

Change it any time
The full capability sheet

Everything on the truck. Nothing bolted on later.

Seven systems, one database. Every capability below ships in the platform today — no third-party patchwork, no "integration coming soon."

01

Maintenance & work orders

From first report to signed-off work, every job moves through one accountable pipeline.

  • Service requests — guided category and issue flows with photos; emergency-flagged issues surface your emergency line immediately.
  • Job pipeline — request → quote → customer approval → work order → invoice, with QR-code job tracking on site.
  • Quote-required jobs — big-ticket work (roofs, driveways, patios) is surveyed first, quoted, confirmed, and billed at exactly the quoted amount.
  • Inspections — scheduled and run per property; findings feed straight into the same pipeline as reported issues.
  • Home health scores — every major asset (roof, HVAC, plumbing) scored per property, from inspections and self-reports.
  • Preventive maintenance — recurring plans (annual boiler service, quarterly gutter clear) raise their own service requests when due.
  • Service ratings — customers and tenants rate completed work; ratings land on the request for your staff.
  • Dashboard reminders — a per-staff-member attention queue: stale requests, overdue inspections, pending approvals, unpaid invoices.
02

Scheduling & dispatch

Real availability, per person — and a booked slot is a locked slot.

  • Customer self-serve booking — appointments booked against your real availability, with confirmations and reminders sent automatically.
  • Team calendar — a lane per contractor and staff member: standard hours, minus time off, minus booked jobs.
  • True capacity — availability counts free people, not one-job-at-a-time org-wide.
  • No double-booking — the moment a slot is taken, it's locked for that person, everywhere.
  • Shared-contractor sync — a contractor booked by another organisation shows as busy automatically; others only ever see an opaque "Unavailable."
  • Office-controlled dispatch — your team decides who does the work; customers book the time, never the person.
03

Contractor network

Your roster, vetted and paid — and a marketplace when you need more hands.

  • Contractor vetting — trades declared once, insurance, licences, and certifications uploaded once; you approve or reject the pack.
  • Expiry enforcement — a lapsed document automatically flags the contractor for re-review; unvetted contractors can't claim your postings.
  • Contractor marketplace — post jobs openly, invite independent contractors or other organisations' trades, and set standing rate agreements.
  • Contractor invoicing & payouts — every job produces a contractor invoice; pay out by Stripe transfer, internally, or record a manual payment.
  • Field-first portal — work logs, photos, and parts captured on site, tied to the job record forever.
04

Lettings, rent & compliance

A full lettings back office — ledger-driven, compliance-blocked, portal-syndicated.

  • Lease & tenancy management — the lease record, occupants, rent schedule, deposit, and lifecycle from draft through periodic to ended. UK Renters' Rights Act 2025 ready.
  • E-signature — tenants click-to-sign in their portal; every signature recorded with signer, timestamp, and audit evidence.
  • Rent engine — charges generated from each tenancy's schedule, payments and adjustments recorded, running balances, and an arrears queue with aging.
  • Tenant online payments — rent paid by card posts to the rent and client-money ledgers automatically.
  • Landlord remittances — collected rent remitted net of your management fee, computed from the client-money ledger, recorded with the payout reference.
  • Landlord dashboard & statements — occupancy, rent roll, arrears, deposits held, and a downloadable statement of account.
  • Compliance pack — gas safety, EICR, EPC, alarms, legionella tracked with expiry dates, renewal alerts, and rules that block a tenancy going live on a non-compliant property.
  • Listings & syndication — advertise vacancies on your own domain, screen enquiries into draft tenancies, and feed Rightmove, Zoopla, and OnTheMarket from one source of truth.
05

Memberships, billing & growth

Recurring revenue with real entitlements — priced your way, settled to your own Stripe account.

  • Membership plans — sell subscription maintenance plans to your customers through Stripe Checkout; payouts go directly to you.
  • Real entitlements — monthly credit accrual on paid invoices, included callouts covering the first hour of labour, and annual inspections — applied to invoices automatically, itemised in plain sight.
  • Portfolio plans — one subscription covering a customer's whole portfolio, billed per property.
  • Rent-based pricing — charge a percentage of rent instead of a flat fee, set per client.
  • Member rate sheet — publish your labour rates once; non-member pricing is computed from your markup, so it can never drift.
  • Automatic invoicing — completed work orders become customer invoices with zero re-keying; credits and callouts deduct as visible line items.
  • Referral programme — customers earn credit as a percentage of their referral's real invoices, vesting over time.
  • Affiliate programme — approved affiliates with their own links, percentage commissions, and payout tracking.
06

Communication

One event, every channel the recipient actually opted into.

  • Five channels — every notification-worthy event lands in-app, and by email, browser/mobile push, SMS, and WhatsApp, per each person's preferences.
  • Custom templates — rewrite the subject and body of your automated emails and texts; placeholders like the customer's name fill in automatically.
  • Real-time chat — threads between customers, tenants, and staff, scoped to a property or a request, with photo and document attachments.
  • Your own sending domain — automated email goes out from your address (no-reply@yourcompany.com), verified once from Settings.
  • Your own SMS number — route texts through your existing business line if you have one, or use the platform-provisioned number.
07

Records, security & your brand

Run it like it's yours — because it is. Auditable to the keystroke, dressed head to toe in your brand.

  • Document vault — a central library of policies, templates, certificates, and contracts with versioning and expiry dates.
  • Audit trail — an admin-only, read-only log of who did what: actor, timestamp, before/after detail.
  • Two-factor authentication — authenticator-app codes for staff logins, enforced from the moment a staff member enrols.
  • Departments & roles — Builders, Customer Service, Directors, your call — with per-section access control.
  • Your domain, your brand — every portal served on your own domain, in your logo and brand colour, installable as your app.
  • Your money, direct — your own Stripe account handles every payment; we never touch your bank details or your customers' cards.

Built for property developers, estate agents, letting agents, and portfolio managers running more properties, more contractors, and more paperwork than a spreadsheet can survive.

Book a walkthrough

Put your operation on the record.

Tell us a bit about your business and we'll walk you through the platform on your own properties — and set up your first ticket while we're at it. Or request a private demo of your own — tell us about your business and we'll set one up.

For independent contractors

On the tools? Get on the board.

Moby isn't only for the office. Independent trades sign up free, publish a rate list, and take dispatched work from the property companies on the platform — with the paperwork already handled.

01

Invites, not cold calls

Publish your rates once. Property companies find you in their marketplace, invite you into their network, and put standing rate agreements on the table — you accept, decline, or counter. Open postings are yours to claim.

02

Jobs arrive ready to work

Every dispatch lands with the property, the issue, photos, and a booked slot on your calendar. Booked by one company? Every other company sees you as busy automatically — never as double-booked.

03

Evidence in, invoice out

Work logs, photos, and parts captured from your phone on site. A finished job becomes your invoice without re-keying, and payouts land by Stripe transfer or get recorded against the job.

04

Your credentials, filed once

Insurance, licences, and certifications uploaded one time. Every company that vets you works from the same pack, and expiry dates are tracked so renewals never catch you out.

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